Shipping policy
Shipping Policy
At Sunny Garden, we aim to provide a reliable and transparent delivery service across the United Kingdom. This Shipping Policy outlines how we process, dispatch, and deliver your orders in accordance with Shopify Payments requirements and UK consumer expectations.
1. Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been processed, you will receive a confirmation email with your shipping details.
2. Shipping Timeframes
Estimated delivery times:
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United Kingdom: 3–7 business days
Please note that delivery times are estimates and may vary due to courier operations or external factors beyond our control.
3. Shipping Costs
Shipping fees (if applicable) are clearly displayed at checkout before you complete your purchase.
We may offer free shipping promotions from time to time.
4. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor the status of your delivery.
5. Delivery Issues
If you experience any issues with your delivery (such as delays, lost parcels, or incorrect address), please contact us as soon as possible:
Email: sunnygardenuk@outlook.com
Phone: +44 2074931954
We will work with the courier to resolve the issue promptly.
6. Incorrect Address
It is the customer’s responsibility to ensure that all shipping details are correct at the time of purchase.
We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, additional shipping fees may apply.
7. Failed Deliveries
If a delivery attempt is unsuccessful and the parcel is returned to us, we will contact you to arrange re-delivery. Additional charges may apply.
8. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photographic evidence.
We will arrange a replacement or refund in accordance with your consumer rights.
9. International Shipping
At this time, Sunny Garden primarily ships within the United Kingdom. If international shipping is available, any applicable customs duties or import taxes are the responsibility of the customer.
10. Contact Information
For any shipping-related enquiries, please contact us:
Email: sunnygardenuk@outlook.com
Phone: +44 2074931954
We are committed to ensuring your order arrives safely and on time.