Refund policy

Return and Refund Policy

At Sunny Garden, we are committed to ensuring your satisfaction with every purchase. This Return and Refund Policy outlines your rights and our obligations in accordance with applicable UK consumer laws and Shopify Payments requirements.

1. Right to Cancel (Cooling-Off Period)
If you are a consumer based in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods, without providing any reason.

To exercise your right to cancel, you must inform us of your decision by contacting us at:
Email: sunnygardenuk@outlook.com
Phone: +44 2074931954

You must return the goods within 14 days of notifying us of your cancellation.

2. Eligibility for Returns
To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (order confirmation or receipt) must be provided.
  • Items must not be damaged due to misuse or improper handling.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items
The following items cannot be returned unless faulty:

  • Perishable goods (such as plants or soil products)
  • Custom or personalised items
  • Items sealed for hygiene reasons that have been opened after delivery

4. Faulty or Damaged Goods
If your item arrives damaged, defective, or not as described, you are entitled to a repair, replacement, or full refund under the Consumer Rights Act 2015.

Please contact us within 48 hours of receiving the item with clear photographic evidence.

5. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time is typically 5–10 business days, depending on your bank or card provider

6. Return Shipping Costs

  • If you cancel your order under the 14-day cooling-off period, you are responsible for return shipping costs.
  • If the item is faulty or incorrect, we will cover the return shipping costs.

We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items without tracking.

7. Late or Missing Refunds
If you have not received your refund within the expected timeframe:

  • Check your bank account again
  • Contact your card provider, as processing times may vary
  • If the issue persists, contact us at sunnygardenuk@outlook.com

8. Contact Information
For any questions regarding returns or refunds, please contact us:
Email: sunnygardenuk@outlook.com
Phone: +44 2074931954

We are here to assist you and ensure a smooth and transparent shopping experience.